Go Fetch

Usually I have sympathy for people that work in the food industry. Today, however, I did not. Concluding a recent disappointing trip to Fido, a Nashville coffehouse with quirky charm, I thought it prudent to politely register a complaint.

Let's back it up a little. Fido is where I met my girlfriend for our first date. Our 5-monthaversary was yesterday. She was up for some coffee and suggested that we visit the place again. The last time we went, it was Halloween night and we were seeing The Shining at the Belcourt. We had about 40 minutes before the movie started and decided to go to Fido. It took 30 minutes after ordering to get our coffee, which we had to dump in the trash because they took so fucking long. It was not busy that night, at all. Today, my girlfriend had to wait 23 minutes (timed from the time on the receipt to what my phone said the time was) just for one cup of coffee. It was a little busier (understandably, being an afternoon in a coffee shop on a weekend), but the unkempt employees were goofing around, making drinks for themselves, stopping to take swigs of coke, and engaging in other tomfoolery. After we witnessed this behavior, by the time girlfriend got her hot beverage, she was upset and wanted to leave. Well, being the second time in a row this has happened, I decided to complain.

I was polite about it. I started off with "Look, I know you all work hard and you don't like to hear complaints, I know it's busy, but..." I was trying to be as nice about it as possible. The woman that I talked to said "Well, yeah, but if you don't want to wait so long for your coffee, maybe you shouldn't come on a Saturday." I was kinda shocked by that and walked out. You know, I've been there before on a Saturday. I met my girlfriend there on a Saturday. The service had never been that bad before. Seriously, people BEHIND us in line placed their food order and had their food brought out to them and were halfway done with it before we got one fucking cup of joe. Does that sound reasonable to you? It sure as fuck doesn't to me. Then, you know, I'm not as abrasive in person as I am in this blog, to be told that I shouldn't come on a Saturday if I didn't want shitty service, well... needless to say, we won't be going there again. At least we'll always have that magical first time there where everything was cute and adorable and koalas were passing out rainbows at the door.